Storm Damage
EXCEEDING EXPECTATIONS. DELIVERING EXCELLENCE.
Storm Damage
How should YOU handle yourself and your roof following the event of a major storm?
1. Ensure Safety First
- Stay Indoors: The most important thing is to stay safe. Do not attempt to inspect your roof while the storm is still ongoing or if dangerous conditions exist (e.g., lightning, strong winds, or flooding).
- Look for Hazards Inside: Check for signs of water leaks or any dangerous structural issues like sagging ceilings or walls. If there’s visible water leaking into your home or business, be sure to move valuables out of the way and call us immediately.
2. Wait for the Storm to Pass
- Wait for the All-Clear: Only after the storm has passed should you start considering any roof inspections. Don’t risk your safety by venturing outside while the storm is still raging or during strong winds.
3. Inspect for Damage (From a Safe Distance)
Or call and book your FREE inspection.
- Look from the Ground: Use binoculars or a smartphone camera to inspect your roof. Look for signs of:
- Missing or damaged shingles or tiles
- Large branches or debris on the roof
- Dents, holes, or punctures in the roofing material
- Damaged or displaced gutters and downspouts
- Any visible leaks or water stains on the interior ceiling
- Check for Debris: Assess if there are fallen trees or large branches near the roof or surrounding areas. Do not attempt to move any debris out of the way; call us immediately.
- Avoid Climbing on the Roof: It’s not safe to get on the roof yourself—especially if it’s wet or damaged. Our inspection is free, so let us handle it for you.
4. Document the Damage
- Take Photos and Videos: Capture clear images or videos of the damage, including close-ups of damaged areas. Send these to our advisors during your chat or call.
- Record Details: Note the date, time, and extent of the storm damage. This information will be helpful for insurance claims.
5. Contact Your Insurance Company
- File a Claim Immediately: Notify your insurance company about the damage. Use your photos, videos, and notes to support your claim.
- Understand Your Coverage: Review your policy to determine what is covered. Contact your insurance advisor or us for general questions about coverage.
- Work with the Adjuster: Schedule an inspection with the insurance adjuster. Share your documentation and involve us to ensure a seamless process.
6. Temporary Repairs to Prevent Further Damage
- Cover Leaks with Tarp: Secure a tarp over affected areas to prevent further damage. Call us for professional assistance.
- Remove Water from Inside: Use buckets, towels, or wet vacs to remove water and prevent further damage. Call us for immediate help.
7. Schedule a Professional Roof Inspection
- Call a Roofing Contractor: Reach out to us for a professional inspection to assess the damage and determine the next steps.
- Written Estimate: We’ll provide a detailed estimate for repairs or replacement, which can help with budgeting and insurance claims.
8. Assess Whether Roof Replacement or Repair Is Necessary
- Minor Damage (Repairs): Small issues like missing shingles may only require repair.
- Severe Damage (Replacement): Widespread damage or older roofs may require replacement. We’ll guide you on the best course of action.
9. Avoid Temporary or DIY Repairs
- Don’t Use Random Contractors: Be cautious of contractors who cut corners. Trust our experienced team for reliable work.
- Avoid Excessive DIY Fixes: Temporary fixes may worsen the damage or complicate professional repairs. Let us handle it for you.
10. Keep Detailed Records
- Keep Receipts and Documentation: Save all records related to repairs, insurance claims, and communication with us.
- Follow Up with Your Insurance Company: Ensure your claim is processed correctly. If we handle the process, trust us to manage it efficiently.
11. Be Prepared for Future Storms
- Regular Roof Inspections: Schedule annual or bi-annual inspections to catch issues early.
- Storm-Resistant Materials: Consider upgrading to impact-resistant shingles or metal roofing for better durability.
- Trim Trees and Maintain Gutters: Regular maintenance can reduce the risk of storm damage.
12. Keep Communication Open
- Stay Involved: Ask questions and stay informed about timelines, costs, and materials during the repair or replacement process.
How do WE handle your inquiry following the event of a major storm?
Read into our 10 points below so you know what to expect before you call:
1. Initial Contact and Assessment of Your Situation
Phone Call or Online Inquiry: When you first reach out, whether via phone or online request, we will ask for details about the situation. Key information will include:
- Your name, address, and contact details
- The nature of the problem: Is it a leak from storm damage or wear and tear?
- The age of your roof: Knowing the age helps our team assess whether the roof may need repairs or a complete replacement.
This initial consultation helps us gather an understanding of your issue and prepare for the next steps.
2. Schedule an On-Site Roof Inspection
Set Up an Appointment: Once the details are provided, we will schedule a time to send our in-house professionals to inspect the roof. For emergency storm damage, we will prioritize your inspection and rush the visit to take place as soon as possible.
Free Inspection: Many roofing companies offer free inspections but can scarcely determine the true extent of the damage, especially with complex roofs. Since Texas does not require licensing for roof contractors, it’s important to choose a credible company. Trust our team for a professional, in-depth inspection backed by decades of experience!
3. On-Site Roof Inspection
Safety Protocols: We ensure proper safety measures, such as securing ladders, harnesses, and equipment for a safe inspection. Additional protocols may apply for commercial roofs.
Inspect Roof and Surrounding Areas: Our on-site inspector will carefully examine:
- Missing or damaged shingles or tiles
- Leaks or water stains inside the home or building
- Damage from fallen trees or branches
- Structural issues like sagging or buckling
- Condition of flashings, chimneys, vents, or skylights
- Gutters and downspouts
We may also check your attic or ceilings for water damage, leaks, mold, or ventilation issues if preferred. Note: We are not liable for undisclosed mold damage and recommend consulting specialists for mold-related concerns.
4. Provide a Detailed Damage Assessment and Explanation
Damage Report: Once the inspection is complete, we will provide a detailed assessment of the roof’s condition, including photos and explanations of repairs or replacements needed.
Clear Recommendations: We explain whether minor repairs or a full replacement are necessary, providing clear, itemized quotes for transparency.
5. Insurance Assistance (if applicable)
Insurance Claims: If storm damage is involved, we guide you through the insurance claims process by:
- Documenting the damage with photos and reports
- Working with the insurance adjuster
- Clarifying coverage details
6. Review and Sign a Contract
Contract Agreement: We provide a detailed contract, including:
- Scope of work
- Materials used
- Cost breakdown
- Timeline
After reviewing, you’ll sign the contract, and a deposit may be required to schedule the work.
7. Schedule the Work
Work Scheduling: After signing the contract, we’ll schedule the work. Urgent repairs are prioritized, especially for active leaks.
Pre-Work Preparations: We’ll coordinate with you to ensure easy access and safety during the project. This includes clearing vehicles, plants, or other obstacles.
8. Roofing Workday
Roof Repair or Replacement: On the scheduled day, our team will perform the required work, including:
- Repairs: Fixing leaks, replacing shingles, repairing flashings
- Replacement: Removing old material, inspecting the structure, and installing new roofing
We provide progress updates throughout the project.
9. Conduct a Final Inspection and Review
Work Inspection: Upon completion, we inspect the work for quality and adherence to the agreement.
Customer Walkthrough: We walk you through the completed work to ensure your satisfaction.
Clean-Up: Our team leaves your property clean and safe, removing debris and materials.
10. Finalize Payment and Close Out the Project
Final Invoice: After your approval, we issue a final invoice. Payment options include insurance disbursements, credit cards, or financing. You’ll also receive details about labor warranties and future assistance.
